FAQS
LISTING YOUR DRESS
HOW DO I START LISTING?
IN ORDER TO CREATE A LISTING YOU MUST FIRST CREATE A FREE ACCOUNT WITH US. YOU HAVE THE OPTION TO CHOOSE FROM A PERSONAL OR BOUTIQUE ACCOUNT, WE RECOMMEND THAT THE BOUTIQUE ACCOUNT IS FOR BUSINESSES WITH MULTIPLE DRESSES TO SELL. ONCE YOU HAVE CREATED YOUR ACCOUNT AND LOGGED IN, ITS VERY SIMPLE AND EASY TO START LISTING. AS A PERSONAL ACCOUNT HOLDER YOU CAN CHOOSE FROM A STANDARD OR FEATURED LISTING. BREEZE THROUGH OUR STEP BY STEP LISTING PROCESS INCLUDE PHOTOS, A DESCRIPTION AND SOME FINER DETAILS, CHECK OUT AND YOUR LISTING IS LIVE.
HOW DO I CHECK NEW MESSAGES?
WHEN YOU RECEIVE A NEW MESSAGE ON DRESS DREAMER A NOTIFICATION WILL BE SENT TO THE EMAIL ADDRESS YOU REGISTERED YOUR ACCOUNT WITH. THE EMAIL WILL CONTAIN A DIRECT LINK TO TAKE YOU BACK TO THE DRESS DREAMER WEBSITE WHERE YOU CAN VIEW AND RESPOND TO ANY MESSAGES. YOU CAN LOG IN TO YOUR ACCOUNT AT ANYTIME AT WWW.DRESSDREAMER.CO.UK TO VIEW AND RESPOND TO MESSAGES.
SELLING SAFELY AND ACCEPTING PAYMENT
IF SOMEBODY HAS MESSAGED YOU AND IS INTERESTED IN PURCHASING YOUR DRESS, PLEASE ENSURE THAT YOU ARE CLEAR ON THE TERMS OF YOUR SALE BEFORE RECEIVING A PAYMENT. WE ALWAYS RECOMMEND USING PAYPAL WHICH PROTECTS BOTH BUYER AND SELLER.
WHO PAYS FOR SHIPPING?
THIS IS TO BE NEGOGIATED BETWEEN THE BUYER AND THE SELLER. THINGS THAT AFFECT PRICING ARE WEIGHT AND SIZE OF PACKAGE, LOCATION IT IS BEING SENT TO AND INSURANCE COVER. PLEASE ENSURE THIS IS DISCUSSED PRIOR TO PURCHASING.
BUYING A DRESS ON DRESS DREAMER
HOW DO I SEARCH DRESSES?
YOU CAN EITHER START YOUR SEARCH BY ENTERING A KEYWORD IN THE SEARCH BAR AT THE TOP OF THE PAGE, OR BY VISITING “SEARCH DRESSES” AT THE TOP MENU BAR OF THE WEBSITE. YOU CAN DEFINE YOUR SEARCH BY MANY DIFFERENT FILTERS, AND SELECT WHAT IS MOST IMPORTANT TO YOU, SHOULD THAT BE COLOUR, FABRIC OR STYLE OF DRESS. A BEAUTIFUL SELECTION OF DRESSES THAT MEET YOUR CRITERIA WILL THEN BE DISPLAYED.
HOW DO I CONTACT A SELLER?
IF YOU HAVE ANY QUESTIONS REGARDING A DRESS YOU HAVE SEEN, YOU CAN CLICK ON THE “CONTACT SELLER” BUTTON ON THAT LISTING, YOU WILL BE PROMPTED TO CREATE AN ACCOUNT OR SIGN INTO AN EXISTING ACCOUNT TO ACCESS OUR INTERNAL MESSAGING SYSTEM. THE MESSAGES ARE INTERNAL FOR YOUR SECURITY, WE RECOMMEND WHEN CONTACTING A SELLER YOU ARE CAREFUL WHEN DISCLOSING ANY PERSONAL CONTACT DETAILS SUCH AS EMAIL ADDRESSES OR PHONE NUMBERS. JUST TO BE ON THE SAFE SIDE WE DO RECOMMEND THAT ALL COMMUNICATION IS MADE THROUGH DRESS DREAMER.
HOW TO PURCHASE
IF YOU FIND A DRESS THAT YOU WISH TO PURCHASE, PLEASE CONTACT THE SELLER TO NEGOTIATE PRICE AND DISCUSS TERMS OF THE PURCHASE. WE RECOMMEND THAT YOU PAY VIA PAYPAL SO YOU HAVE BUYERS PROTECTION FOR THE TRANSACTION.
WHO PAYS FOR SHIPPING?
THIS IS TO BE NEGOGIATED BETWEEN THE BUYER AND THE SELLER. THINGS THAT AFFECT PRICING ARE WEIGHT AND SIZE OF PACKAGE, LOCATION IT IS BEING SENT TO AND INSURANCE COVER. PLEASE ENSURE THIS IS DISCUSSED PRIOR TO PURCHASING.
ARE THE WEDDING DRESSES GENUINE?
WEDDING DRESSES FOR SALE ON DRESS DREAMER ARE LISTED BY PRIVATE SELLERS AND BOUTIQUES. MANY BRIDES LIST THEIR DRESS ON DRESS DREAMER, KNOWING THAT ANOTHER BRIDE WILL FALL IN LOVE WITH IT. RATHER THAN HAVE IT PACKED AWAY IN A WARDROBE, DRESS DREAMER IS A PLATFORM THAT ALLOWS BRIDES TO MAKE A LITTLE BIT OF CASH AFTER A COSTLY WEDDING. AS WE ARE AN ONLINE PLATFORM AND DO NOT HOLD ANY OF THE ITEMS OURSELVES WE CANNOT GUARANTEE THE AUTHENTICITY OF THE LISTINGS. MANY OF THE LISTINGS HAVE DETAILED PHOTOS AND DESCRIPTIONS, BUT IF YOU DO HAVE ANY FURTHER INFORMATION YOU REQUIRE OR ANYTHING YOU WANT TO ASK THE SELLER IT’S SIMPLE TO CONTACT THEM THROUGH THE LISTING.
MANAGING YOUR LISTING
LOGGING ON TO MANAGE MY LISTING
YOU CAN LOG ON TO DRESS DREAMER AT ANYTIME TO AMEND YOUR LISTING. YOU WILL FIND YOUR OWN PERSONAL DASHBOARD WHERE YOU CAN VIEW YOUR LISTINGS. IF YOU WISH TO UPDATE YOUR LISTING, CLICK ‘EDIT LISTING’ AND YOU CAN AMEND ANY OF THE DETAILS, JUST REMEMBER TO SAVE THE CHANGES. THE UPDATED DETAILS WILL BE VISIBLE IMMEDIATELY.
WHY AM I NOT GETTING ANY MESSAGES?
WHEN YOU RECEIVE A NEW MESSAGE ON DRESS DREAMER, A NOTIFICATION WILL BE SENT TO THE EMAIL ADDRESS YOU REGISTERED YOUR ACCOUNT WITH. THE EMAIL WILL CONTAIN A DIRECT LINK TO TAKE YOU BACK TO THE DRESS DREAMER WEBSITE, WHERE YOU CAN VIEW AND RESPOND TO ANY MESSAGES. ALTHOUGH SOME DRESSES CAN SELL IMMEDIATELY IT CAN TAKE MUCH LONGER FOR OTHERS TO SELL. YOUR LISTING IS LIVE UNTIL YOU MARK IT AS SOLD, SO WHY NOT HAVE A LOOK AT OUR EDITORIAL POST ON GETTING THE MOST OUT OF YOUR LISTING WWW.DRESSDREAMER.CO.UK/ BLOG/2020/01/07/HOWTOGETTHEMOSTOUTOFYOURLISTING/
MARKING MY LISTING AS SOLD
IF YOUR DRESS HAS SOLD WHETHER IT BE THROUGH DRESS DREAMER OR ELSEWHERE, PLEASE MAKE SURE YOU MARK YOUR LISTING AS SOLD TO ENSURE YOU RECEIVE NO FURTHER ENQUIRIES. YOU CAN LOG ON TO DRESS DREAMER AT ANYTIME TO MARK YOUR LISTING AS SOLD. HEAD TO YOUR PERSONAL DASHBOARD AND UNDER MY LISTINGS YOU CAN VIEW ANY LIVE LISTINGS, CLICK THE ‘MARK AS SOLD’ BUTTON TO REMOVE YOUR LISTING FROM DRESS DREAMER, ONCE YOU HAVE CONFIRMED YOU WISH TO REMOVE YOUR LISTING THIS IS IRREVERSIBLE.
CLOSING YOUR DRESS DREAMER ACCOUNT
PLEASE CONTACT US DIRECTLY AT HELLO@DRESSDREAMER.CO.UK WHERE ONE OF OUR TEAM MEMBERS WILL BE HAPPY TO ASSIST YOU.
MANAGING YOUR BOUTIQUE ONLINE
WHAT INFORMATION IS SHOWN ON MY BOUTIQUE PAGE?
WHEN YOU SIGN UP TO CREATE A BOUTIQUE PROFILE WITH US YOU CAN ENTER ALL THE INFORMATION YOU WISH ABOUT YOUR BOUTIQUE. THIS INCLUDES YOUR BOUTIQUE NAME, A LOGO AND PROFILE PHOTO, AN INDEPTH DESCRIPTION, A CONTACT EMAIL ADDRESS, YOUR BOUTIQUE ADDRESS, TELEPHONE NUMBER, WEBSITE, OPENING TIMES, PARKING FACILITIES AND YOU CAN LINK YOUR SOCIAL MEDIA PAGES.
HOW MANY LISTINGS CAN I HAVE AT ONE TIME?
WITH A BOUTIQUE PROFILE YOU ARE SIGNING UP TO A 12 MONTH SUBSCRIPTION, YOU CAN HAVE 50 LIVE LISTINGS AT ANY TIME, WHICH YOU ARE ABLE TO MANAGE THROUGH YOUR DASHBOARD.
HOW DO I RENEW MY SUBSCRIPTION?
YOUR SUBSCRIPTION SIGNS YOU UP FOR A 12 MONTH PERIOD, AFTER THE INTIAL 12 MONTHS IT IS A ROLLING MONTHLY CONTRACT CHARGED AT £30 PER MONTH.
CLOSING YOUR DRESS DREAMER ACCOUNT
PLEASE CONTACT US DIRECTLY AT HELLO@DRESSDREAMER.CO.UK WHERE ONE OF OUR TEAM MEMBERS WILL BE HAPPY TO ASSIST YOU. PLEASE NOTE THAT IF YOU WISH TO CLOSE YOUR ACCOUNT WITHIN THE FIRST 12 MONTHS, YOU WILL BE BILLED FOR THE REMAINING BALANCE OF YOU SUBSCRIPTION.